FAQ about the Fare Shop

> What happens after I have placed my order?
After you have placed your order in our shop, you will receive an automatically generated confirmation email with a summary of your order within a few minutes. You can also log in to your customer account at any time to review your order and view all information. You can find your customer account at the top right under "My account".

> Which payment methods are available to me?

Paypal
Your practical and fast payment option in the FARE Shop. PayPal is an online payment service with which every company and private customer with an e-mail address can send and receive payments online securely, conveniently and inexpensively. All you need is a free PayPal account. You can find more information and the possibility to register with PayPal at www.paypal.com. 

We are working in parallel on an expansion of our payment options, we ask you for a little patience.

> What shipping methods are available and how much do they cost?

• Private customers pay NO SHIPPING COSTS in the FARE webshop for delivery within Germany.
• For shipping outside Germany, we will choose the cheapest shipping option for you. If you need concrete information about shipping costs, please write us an e-mail to [email protected]
• Further information for larger orders and B2B orders can be found under "Freight cost information FARE".

> How long does the delivery of my goods take and how do I receive tracking data?

For private customer orders: You will be informed about the dispatch of your order by email, you will receive a payment confirmation separately from PayPal itself. The shipping email will also include tracking information.

Delivery time in Germany: approx. 1-2 working days
Delivery time abroad: approx. 2-7 working days (depending on shipping service provider and delivery location)

For commercial orders: As soon as our goods leave the warehouse, you will receive a shipping confirmation. The shipping email will also include tracking information. Depending on the shipping service provider and delivery location, the delivery of the shipment takes between approx. two to seven days. Courier and express orders are also possible for an additional charge.

If a parcel takes an unusually long time to arrive, please contact our customer service. We will be happy to assist you with tracking.

> What warranty do I receive on purchased goods?

The statutory warranty applies. You can find more information on this in our terms and conditions.
 
> How do I arrange a return?

Register a return
To arrange a return, please inform yourself in advance about the procedure on the following page: Returns registration for private customers. We will provide you with a returns form there, which you should fill in completely and print out. Then please register your return by e-mail using the following recipient address: [email protected]

Commercial customers please contact your internal FARE contact person directly, the above returns form is not useful for you.

Print return slip and return label
The FARE service team will then send you a free return label. Please print this out.

Packing the items
Pack the items you wish to return and enclose the printed returns note with the package. Attach the return label to the package.

Shipping via DHL
Drop off the package at your local post office. You can find DHL branches near you here. 

Refund
As soon as we receive the returned items and they have been checked, you will receive your money back via the previously selected payment method. A payout via a different payment method is not possible.

> How can I exchange the goods?

To do this, please tick the last column of the returns form to request an exchange. You can find the form here. For commercial orders, please contact your FARE contact person and we will try to solve the case to your satisfaction. 

> What is the best way to contact fare

1. via our online contact form

2. write us an e-mail to: [email protected]

3. or simply give us a call:

For concerns from Germany:  +49 2191 60915285
For concerns from abroad:  +49 2191 60915286

The hotline is available Monday - Thursday from 8:00 - 16:00 and Friday from 8:00 - 15:30.

Or are you looking for international distribution partners? You can find them here.

> How can I register for the newsletter service?

In the course of creating an account, business customers are asked directly whether they would like to receive the FARE newsletter. If you are a B2B customer and do not receive a newsletter but are interested in receiving one, please contact your FARE contact person. We will then be happy to add you to the list of newsletter recipients. For end customers there is a separate newsletter to which you can actively subscribe yourself here. To be on the safe side, we will also always send you an e-mail to confirm your activation.

> How can I unsubscribe from the FARE newsletter?

If you no longer wish to receive our newsletter, it is best to use the unsubscribe link at the end of the newsletter e-mail. We will then immediately block your address from being sent.

> What data does fabrella.de collect from me?
You can find all information about data protection and data use at FARE in our data protection declaration.

> How can I view or update my existing data?
Once you have registered in our shop, you can revise your details at any time by logging in with your username and password under "My Account" at the top of the page. After successfully logging in, you can update your personal address(es). 
 
> How can I have my account and the associated data deleted?
Unfortunately, a complete deletion of your data is not possible, as we have to comply with legal storage obligations in the course of the tax regulations. However, you can of course have your customer account blocked by us at any time. Simply fill out our contact form.

> I have forgotten my customer account password. How do I get a new one?
If you have forgotten your password for the customer area of the shop, please click on "My account" at the top right. The login screen appears. Please click on "Forgotten password". Now enter your user name or e-mail address and click on "Request new password". After successful verification, a new password will automatically be sent to the e-mail address we have on file for you.

> I have forgotten the username of my customer account, where can I request it?
Please contact us for this purpose. Our sales team will then inform you of your user name as soon as possible and ensure that you can use your customer account again in a timely manner.

For requests from Germany: +49 2191 60915285
For concerns from abroad: +49 2191 60915286

The hotline is available Monday - Thursday from 8:00 - 16:00 and Friday from 8:00 - 15:30.

Alternatively, you can also reach us by mail.